FAQ

Q. Does insurance cover my appointment?

Our office does direct billing with Greenshield and most Great West Life plans.  If you have private health insurance, please familiarize yourself with your coverage details and funding limits.

If you have been involved in a motor vehicle accident, expenses must be submitted to an extended health care plan prior to auto insurance billing (if applicable).  Auto insurance will only pay costs that are not covered elsewhere.  Direct billing policies apply in auto insurance related treatment; some exceptions apply.

We have limited funding for Physiotherapy treatment through the Ministry of Health.  Clients must meet the following eligibility criteria: have a valid OHIP health card and be referred by a physician or nurse practitioner and be: 0-19 years of age or 65+; or recently discharged as an inpatient of a hospital.  ODSP or OW recipients are also eligible.  In addition, the patient must not be concurrently receiving physiotherapy services at another facility.

Please contact us for details.

Q. Do I need a referral from a doctor?

Our office does not require a doctor referral to book an appointment.  However, it is recommended you contact your insurance provider (if applicable) to see if the referral is a requirement of your plan.

Q. What can I expect during a pre-employment assessment?

The pre-employment assessment is designed to ensure that an employee’s physical capacity meets the job position demands. We advise you to wear comfortable clothing and running shoes to your appointment.  We also advise you avoid any caffeine or nicotine prior to your appointment.  Each employer has their own fee guideline and this payment is required to be paid at the time of the appointment.

Q. What can I expect at my initial appointment?

You will be required to complete a health information questionnaire.  This can be done ahead of time by downloading the form from our website or by visiting our office.  Please arrive early to complete forms before your appointment time.  Depending on your injuries, please dress appropriately to make the assessment more comfortable.  You will be assessed by a Registered Physiotherapist.  He/she will take a history of your problem and perform an evaluation to determine a diagnosis.  The therapist will discuss the findings with you, propose treatment options, and answer any questions you may have about your diagnosis and what you can expect from treatment.  It’s very important that you communicate with your therapist and advise him or her of any symptoms or concerns you may have with your treatment or evaluation.