FAQ

Q. Does insurance cover my appointment?

Our office does direct billing with Greenshield and Great West Life.  If you have private insurance, please check if physiotherapy is covered and the details of your coverage.

If you have been involved in a motor vehicle accident, it is required you exhaust your extended health care plan prior to auto insurance billing.  If your primary insurance does not allow direct billing, patient is responsible for payment.  If your insurance company does allow direct billing (any other insurance provider other than Greenshield and Great West Life), as a courtesy we can submit claims on your behalf.

We also have a limited funding for OHIP coverage.  To qualify, you must be over 65 years of age or under 18 years of age or qualify for ODSP.  You must have a physician referral or referral from the hospital.

Please contact us for details.

Q. Do I need a referral from a doctor?

A referral is not necessary for the time of the appointment. However, it is recommended you contact your insurance provider to see if the referral is a requirement of your benefits to be covered.

Q. What can I expect during a pre-employment assessment?

The pre-employment assessment is designed to ensure that an employee’s physical capacity meets the job position demands. We advise you to wear comfortable clothing and running shoes to your appointment. We also advise you to not have any caffeine or nicotine prior to your appointment. Each employer has their own fee guideline and this payment is required to be paid at the time of the appointment.

Q. What can I expect at my initial appointment?

You will be required to complete a health information questionnaire.  This can be done ahead of time by downloading the form from our website or by visiting our office.  Please arrive early to complete forms before your appointment time.  Depending on your injuries, please dress appropriately to make the assessment more comfortable.  You will be assessed by a Registered Physiotherapist.  He/she will take a history of your problem and perform an evaluation to determine a diagnosis.  The therapist will discuss the findings with you, propose treatment options, and answer any questions you may have about your diagnosis and what you can expect from treatment.  It’s very important that you communicate with your therapist and advise him or her of any symptoms or concerns you may have with your treatment or evaluation.